Help! My game went to a blank screen

Occasionally a software bug slips through the cracks of our testing process. However, since Countdown is updateable, we strive to fix our bugs quickly and push the changes out to all of our users.

If you encounter a problem with a game, follow these steps:

Step 1: Check for updates

Countdown comes with its own software app, available on our website. We're constantly putting out new fixes, new games to purchase, etc. Follow the instructions here to see if you have any updates available for your unit. If so, we'd recommend updating your Countdown to our latest software version.

Step 2: Restart the unit

Sometimes, hardware needs a good old fashioned reboot. Try turning the unit off and then back on again. 

Step 3: PLEASE Let us know

There are software bugs that get out into the wild, but we want to correct as many as we can. We can only do that if we know they exist. So drop us a note at This email address is being protected from spambots. You need JavaScript enabled to view it. or our Live Chat and tell us what's going wrong and we'll work hard to fix the problem.